Warranty
WARRANTY INFO
DO REVLON HAIR TOOLS COME WITH A WARRANTY?
Yes, It comes with a ONE (1) Year replacement warranty. If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase please contact us or the retailer where you purchased your Revlon Hair Tool from (NB: the warranty lies with the retailer from where it was purchased)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
WARRANTY DETAILS
For warranty claims you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.
- This warranty statement does not replace but is in addition to your statutory rights.
- This warranty does not apply to accessories supplied with the product.
- This warranty applies only to the original purchaser and may not be transferred.
- Replacement products will be covered by a limited warranty for the balance of the warranty period from the date of the original purchase.
Your warranty is subject to the following conditions:
- DO NOT operate the product with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
- The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
- The product has been subjected to fair wear and tear.
- The product has not sustained damage through foreign objects, substances or accidents.
Please note: Only the defective product or parts returned to the place of purchase will be replaced under this warranty. Return shipping costs are the responsibility of the customer and if the tool is found to be faulty, delivery will be refunded.
RETURNS
Of course every Revlon appliance is created to the highest standards and each product is rigorously tested. On the rare occasion that your hair tool is faulty and you need to return it for repair, we'll ensure the whole process is as simple and speedy as possible!
Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage/shipping
Please note, returns will not be accepted for change of mind.
Please contact our customer service team who will be happy to help!
Simply fill out the form below or email [email protected] and include:
- Order number
- Place of purchase
- Description of fault
- Contact number
Get in touch
Customer Service AUS
Business Hours
Business Hours: Monday – Friday 8.am – 4.30pm (AEST)
Phone: 1300 883 973
Email: [email protected]
*Please be assured if you have left a message we will respond within 1-2 business days
